Guides & notes

Practical write-ups on connecting physical counters to Shopify, fixing common setup issues, and getting your numbers right.

Shopify Counter Showing Random Numbers? Here's Why (And a Fix)

Official Shopify Counter jumping between wrong numbers? Here's why that happens and what you can do about it.

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What Happens to My Smiirl Counter If I Uninstall the App?

Thinking about uninstalling your Shopify counter app? Here's exactly what happens to your counter, your data, and how to reinstall later.

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How Much Does It Cost to Connect a Smiirl Counter to Shopify?

The counter is a one-time purchase, but connecting it to Shopify is a separate ongoing cost. Here's what you're actually paying for.

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Is It Safe to Connect a Smiirl Counter to My Shopify Store?

Wondering what access a Smiirl-Shopify connection actually needs? Here's what read-only order access means and how to check before installing.

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How to Get Your Smiirl Counter to Ignore Refunds

Your Smiirl counter keeps climbing even after refunds? Here's why that happens and how to make it show accurate, refund-aware numbers.

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Can I Show Revenue Instead of Order Count on My Smiirl Counter?

Order count or revenue — which should your Smiirl counter display? Here's how to decide, and how switching between the two actually works.

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I Bought a Smiirl Counter for My Shopify Store — Now What?

Just got your Smiirl counter and not sure how to connect it to Shopify? Here's exactly what needs to happen, no coding required.

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Why Does My Smiirl Counter Reset to Zero?

Your Smiirl counter dropped back to zero unexpectedly? Here's why that happens, and why the timing is almost always a timezone issue.

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How to Connect a Shopify Counter with JSON (No Coding Needed)

A plain-English guide to connecting a Smiirl counter to your Shopify store using a JSON feed — no coding experience required.

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Smiirl Counter Not Updating on Shopify? Here's How to Fix It

Troubleshoot a Smiirl counter that stopped updating or never connected to your Shopify JSON feed — the common causes and how to fix each one.

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